aocmt.com
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708 Broadwater Avenue, Suite 1
Billings, MT 59101
(Telephone) 406-839-2900
(Toll Free) 800-648-6274
(FAX) 406-839-2910
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THE ARTHRITIS & OSTEOPOROSIS CENTER, P.C.

Enrico F. Arguelles, M.D., FACR, CCD
Susan M. Wenger, MSN, FNP-C
John K. Jenkins, M.D., FACR

708 Broadwater Avenue, Billings MT 59101
(406) 839-2900 (800) 648-6274 FAX (406) 839-2910

WELCOME TO OUR PRACTICE
We would like to thank you for choosing our practice to participate in your health care. It is our goal to deliver the best care possible while
keeping costs down. We would like to acquaint you with some of the policies and procedures that we have in place to help us achieve this goal.
These policies and procedures will, no doubt, differ from those in other medical offices, but they have proven to be the most useful for our practice.

OFFICE HOURS
Our office hours are 8:00 a.m. to 5:00 p.m., Monday through Thursday, and 8:00 a.m. to 12:00 noon on Friday. We see all patients by appointment
and we will do our best to schedule an appointment at a time convenient for you. If the situation arises that you need to see the doctor and you
do not have an appointment already scheduled for that day, please call the office and we will do our best to work you into our schedule.
COMING TO THE OFFICE WITHOUT AN APPOINTMENT MAY RESULT IN AN UNNECESSARY WAIT.

TELEPHONE CALLS
Trained staff answers our telephones during the hours of 7:00 a.m. to 4:00 p.m., Monday through Thursday and 7:00 a.m. to 12:00 noon on Friday.
They will refer you to the appropriate department to handle your needs. After hours and on weekends, our answering service will handle calls by
either taking messages or contacting the doctor, as the situation requires. All phone calls are returned by the end of the following business day.

PRESCRIPTIONS AND REFILL REQUESTS
If the doctor has prescribed medication for you and the prescription runs out before your next appointment, you can call the office during the
hours listed above to request a refill. It is necessary for you to call the office 2-3 days PRIOR to your prescription running out. Please have the
name of the medication, dosage information and the name and number of the pharmacy where you would like the prescription called in to.
The staff will check with the doctor before calling in any prescription request. Due to the increasing number of patients and phone calls,
we will do our best to have your prescription called to the pharmacy of your choice by the end of the day following your request.

We will try to accommodate any special or emergent needs as they may arise.

FINANCIAL POLICY
In order to keep our charges down, we ask to receive payment for all services in a timely manner.
As a courtesy, our office will file insurance claims for you. We will ask for your co-payment or co-insurance at the time of your visit.

If you have no insurance, payment at the time of service is required. If you have been involved in a motor vehicle
accident, we look to you, the patient, for payment of the services provided. Payment in full is required at the time of service.
A copy of your charges will be provided to you so that you may submit them to your attorney or motor vehicle insurance carrier.

ALL balances are due within 30 days of the visit.